# Switch between list and rail views

> Inbox work can use a denser rail view or a familiar list view, with the preference saved for the next visit. See what changed in Sift AI and how it helps social care teams.

Canonical: https://www.getsift.ai/changelog/2026-07-02-switch-between-list-and-rail-views/
Last updated: 2026-07-02

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## Switch between list and rail views

Inbox work can use a denser rail view or a familiar list view, with the preference saved for the next visit.

## What changed

- Scan more work at once when the queue is busy.
- Keep the view that fits the way you review conversations.

[Explore Social Support](https://www.getsift.ai/social-support/) [Learn about the Care inbox](https://docs.getsift.ai/docs/agent/the-inbox)

SIFT / INBOX Care

 **List or rail** Choose your working shape

## More Care updates

### [Keep your place in the inbox](https://www.getsift.ai/changelog/2026-10-29-keep-your-place-in-the-inbox/)

### [Keep escalated cases routed correctly](https://www.getsift.ai/changelog/2026-10-29-keep-escalated-cases-routed-correctly/)

### [Follow longer conversations on X](https://www.getsift.ai/changelog/2026-10-22-follow-longer-conversations-on-x/)

October 22, 2026 Care