# Preview a channel before you configure it

> Channel settings can show a message preview, which makes unnamed or unfamiliar sources easier to identify. See what changed in Sift AI and how it helps social care teams.

Canonical: https://www.getsift.ai/changelog/2026-06-24-preview-a-channel-before-you-configure-it/
Last updated: 2026-06-24

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## Preview a channel before you configure it

Channel settings can show a message preview, which makes unnamed or unfamiliar sources easier to identify.

## What changed

- Inspect the conversation before changing its setup.
- Connect the setting to the channel your team actually means.

[Explore Social Support](https://www.getsift.ai/social-support/)

SIFT / CHANNELS Care

 **Message preview** Know the source first

## More Care updates

### [Keep your place in the inbox](https://www.getsift.ai/changelog/2026-10-29-keep-your-place-in-the-inbox/)

### [Keep escalated cases routed correctly](https://www.getsift.ai/changelog/2026-10-29-keep-escalated-cases-routed-correctly/)

### [Follow longer conversations on X](https://www.getsift.ai/changelog/2026-10-22-follow-longer-conversations-on-x/)

October 22, 2026 Care