# Response-time SLAs can follow business hours

> Set response-time expectations around the hours your team actually works. See what changed in Sift AI and how it helps social care teams.

Canonical: https://www.getsift.ai/changelog/2026-06-10-response-time-slas-can-follow-business-hours/
Last updated: 2026-06-10

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## Response-time SLAs can follow business hours

Set response-time expectations around the hours your team actually works.

## What changed

- Define schedules with named business hours.
- Preview the impact before saving the setting.

[Explore Social Support](https://www.getsift.ai/social-support/)

SIFT / SLA Care

 **Business hours** Measure the right clock

## More Care updates

### [Keep your place in the inbox](https://www.getsift.ai/changelog/2026-10-29-keep-your-place-in-the-inbox/)

### [Keep escalated cases routed correctly](https://www.getsift.ai/changelog/2026-10-29-keep-escalated-cases-routed-correctly/)

### [Follow longer conversations on X](https://www.getsift.ai/changelog/2026-10-22-follow-longer-conversations-on-x/)

October 22, 2026 Care