# Make routing policy easier to manage

> Queue handling policy now gives teams a clearer way to decide what should happen when work arrives. See what changed in Sift AI and how it helps social care teams.

Canonical: https://www.getsift.ai/changelog/2026-05-08-make-routing-policy-easier-to-manage/
Last updated: 2026-05-08

[Back to changelog](https://www.getsift.ai/changelog/)

## Make routing policy easier to manage

Queue handling policy now gives teams a clearer way to decide what should happen when work arrives.

## What changed

- Set policy at the organization and queue level.
- Make the next assignment step easier to understand.

[Explore Social Support](https://www.getsift.ai/social-support/)

SIFT / ROUTING Care

 **Queue policy** A clearer next owner

## More Care updates

### [Keep your place in the inbox](https://www.getsift.ai/changelog/2026-10-29-keep-your-place-in-the-inbox/)

### [Keep escalated cases routed correctly](https://www.getsift.ai/changelog/2026-10-29-keep-escalated-cases-routed-correctly/)

### [Follow longer conversations on X](https://www.getsift.ai/changelog/2026-10-22-follow-longer-conversations-on-x/)

October 22, 2026 Care