# Route work by priority

> Priority-based assignment helps the next available owner see the work that needs attention first. See what changed in Sift AI and how it helps social care teams.

Canonical: https://www.getsift.ai/changelog/2026-03-27-route-work-by-priority/
Last updated: 2026-03-27

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## Route work by priority

Priority-based assignment helps the next available owner see the work that needs attention first.

## What changed

- Use priority when deciding where a case should go.
- Keep urgent work from waiting behind a less time-sensitive queue.

[Explore Social Support](https://www.getsift.ai/social-support/)

SIFT / ROUTING Care

 **Priority based** The next owner sees what matters

## More Care updates

### [Keep your place in the inbox](https://www.getsift.ai/changelog/2026-10-29-keep-your-place-in-the-inbox/)

### [Keep escalated cases routed correctly](https://www.getsift.ai/changelog/2026-10-29-keep-escalated-cases-routed-correctly/)

### [Follow longer conversations on X](https://www.getsift.ai/changelog/2026-10-22-follow-longer-conversations-on-x/)

October 22, 2026 Care