# Configure Telegram bot messages

> Telegram teams can shape the bot messages that explain how a conversation enters the workflow. See what changed in Sift AI and how it helps social care teams.

Canonical: https://www.getsift.ai/changelog/2026-03-27-configure-telegram-bot-messages/
Last updated: 2026-03-27

[Back to changelog](https://www.getsift.ai/changelog/)

## Configure Telegram bot messages

Telegram teams can shape the bot messages that explain how a conversation enters the workflow.

## What changed

- Set the messages that customers and agents see around the handoff.
- Keep the connection's behavior clear before the next conversation arrives.

[Explore social care automation](https://www.getsift.ai/social-support/) [Learn about Sift workflows](https://docs.getsift.ai/docs/integrations/telegram)

SIFT / TELEGRAM Automation

 **Configurable messages** Make the handoff clear

## More Automation updates

### [Your agents, in one place](https://www.getsift.ai/changelog/2026-10-19-your-agents-in-one-place/)

### [More useful case macros](https://www.getsift.ai/changelog/2026-10-19-more-useful-case-macros/)

### [Save agent answers in custom fields](https://www.getsift.ai/changelog/2026-10-15-save-agent-answers-in-custom-fields/)

October 15, 2026 Automation