# A smoother CSAT workflow

> CSAT fixes make survey settings and close flows easier to understand and use. See what changed in Sift AI and how it helps social care teams.

Canonical: https://www.getsift.ai/changelog/2026-03-26-a-smoother-csat-workflow/
Last updated: 2026-03-26

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## A smoother CSAT workflow

CSAT fixes make survey settings and close flows easier to understand and use.

## What changed

- Manage survey behavior without getting stuck on the last setting.
- Keep the close experience aligned across supported channels.

[Explore Social Support](https://www.getsift.ai/social-support/)

SIFT / CSAT Care

 **Smoother close** Ask at the right moment

## More Care updates

### [Keep your place in the inbox](https://www.getsift.ai/changelog/2026-10-29-keep-your-place-in-the-inbox/)

### [Keep escalated cases routed correctly](https://www.getsift.ai/changelog/2026-10-29-keep-escalated-cases-routed-correctly/)

### [Follow longer conversations on X](https://www.getsift.ai/changelog/2026-10-22-follow-longer-conversations-on-x/)

October 22, 2026 Care