# A better record of what happened

> The inbox Activity tab makes the story of a conversation easier to follow from first signal to next action. See what changed in Sift AI and how it helps social care teams.

Canonical: https://www.getsift.ai/changelog/2026-03-21-a-better-record-of-what-happened/
Last updated: 2026-03-21

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## A better record of what happened

The inbox Activity tab makes the story of a conversation easier to follow from first signal to next action.

## What changed

- See assignments, status changes, and other activity in one timeline.
- Keep the conversation and its operational history together.

[Explore Social Support](https://www.getsift.ai/social-support/) [Learn about the Care inbox](https://docs.getsift.ai/docs/agent/managing-a-conversation)

SIFT / ACTIVITY Care

 **Timeline** Every step, in context

## More Care updates

### [Keep your place in the inbox](https://www.getsift.ai/changelog/2026-10-29-keep-your-place-in-the-inbox/)

### [Keep escalated cases routed correctly](https://www.getsift.ai/changelog/2026-10-29-keep-escalated-cases-routed-correctly/)

### [Follow longer conversations on X](https://www.getsift.ai/changelog/2026-10-22-follow-longer-conversations-on-x/)

October 22, 2026 Care