# Sift AI Changelog > Explore Sift AI product updates for social care, community operations, AI-assisted support, and conversation analytics. Canonical: https://www.getsift.ai/changelog/ Last updated: 2026-10-29 ## What’s new at Sift. The latest improvements, from our team to yours. Latest note October 29, 2026 **SIFT / AI** **Put an agent on a schedule** Give an agent a recurring task and bring its results to your team. [Open the latest release note](https://www.getsift.ai/changelog/2026-10-29-put-an-agent-on-a-schedule/) ## All updates. Showing **32** weekly updates covering **185** detailed notes from March 2026 to October 2026. ### October 2026 Week of October 26, 2026 Through October 29, 2026 AI 11 detailed notes #### Pulse and scheduled agents Find the events behind the conversation, and put an agent on a recurring task. - Explore Moments in Pulse and Listening with the source posts behind each story. - Schedule an agent, ask SiftGPT in Slack, and keep your inbox view in place. [Explore SiftGPT and AI workflows](https://www.getsift.ai/product-overview/) Highlights - [Put an agent on a schedule](https://www.getsift.ai/changelog/2026-10-29-put-an-agent-on-a-schedule/) Oct 29 - [Ask SiftGPT in Slack](https://www.getsift.ai/changelog/2026-10-29-ask-siftgpt-in-slack/) Oct 29 - [Meet Pulse](https://www.getsift.ai/changelog/2026-10-27-meet-pulse/) Oct 27 ### See all 11 updates - [More community conversations in Listening](https://www.getsift.ai/changelog/2026-10-29-more-community-conversations-in-listening/) Oct 29 - [Keep your place in the inbox](https://www.getsift.ai/changelog/2026-10-29-keep-your-place-in-the-inbox/) Oct 29 - [Read charts at a glance](https://www.getsift.ai/changelog/2026-10-29-read-charts-at-a-glance/) Oct 29 - [Keep escalated cases routed correctly](https://www.getsift.ai/changelog/2026-10-29-keep-escalated-cases-routed-correctly/) Oct 29 - [Explore Moments in Listening](https://www.getsift.ai/changelog/2026-10-27-explore-moments-in-listening/) Oct 27 - [Follow the full conversation](https://www.getsift.ai/changelog/2026-10-27-follow-the-full-conversation/) Oct 27 - [Translate Listening posts](https://www.getsift.ai/changelog/2026-10-27-translate-listening-posts/) Oct 27 - [See competitor Moments](https://www.getsift.ai/changelog/2026-10-27-see-competitor-moments/) Oct 27 Week of October 19, 2026 Through October 22, 2026 Automation 14 detailed notes #### Your agents, together Manage agents in one place, add images to drafts, and keep more context with each case. - Classification and goal agents have a shared home. Your team chooses when replies are reviewed or sent automatically. - Explore richer chart drill-downs, case macros, and longer conversation threads. [Explore social care automation](https://www.getsift.ai/social-support/) Highlights - [Your agents, in one place](https://www.getsift.ai/changelog/2026-10-19-your-agents-in-one-place/) Oct 19 - [Follow longer conversations on X](https://www.getsift.ai/changelog/2026-10-22-follow-longer-conversations-on-x/) Oct 22 - [See Listening posts in Tag Insights](https://www.getsift.ai/changelog/2026-10-22-see-listening-posts-in-tag-insights/) Oct 22 ### See all 14 updates - [Save customer contact details from replies](https://www.getsift.ai/changelog/2026-10-22-save-customer-contact-details-from-replies/) Oct 22 - [See the queue on Kanban cards](https://www.getsift.ai/changelog/2026-10-22-see-the-queue-on-kanban-cards/) Oct 22 - [Add an image to a reply draft](https://www.getsift.ai/changelog/2026-10-21-add-an-image-to-a-reply-draft/) Oct 21 - [Go deeper from a dashboard](https://www.getsift.ai/changelog/2026-10-21-go-deeper-from-a-dashboard/) Oct 21 - [Translation that respects your team](https://www.getsift.ai/changelog/2026-10-21-translation-that-respects-your-team/) Oct 21 - [See new work as it arrives](https://www.getsift.ai/changelog/2026-10-21-see-new-work-as-it-arrives/) Oct 21 - [Send images in Telegram replies](https://www.getsift.ai/changelog/2026-10-21-send-images-in-telegram-replies/) Oct 21 - [More useful case macros](https://www.getsift.ai/changelog/2026-10-19-more-useful-case-macros/) Oct 19 - [Add an image to SiftGPT](https://www.getsift.ai/changelog/2026-10-19-add-an-image-to-siftgpt/) Oct 19 - [Understand what is gaining attention](https://www.getsift.ai/changelog/2026-10-19-understand-what-is-gaining-attention/) Oct 19 - [A better Listening view on mobile](https://www.getsift.ai/changelog/2026-10-19-a-better-listening-view-on-mobile/) Oct 19 Week of October 12, 2026 Through October 15, 2026 AI 10 detailed notes #### Read and translate words in media Sift can extract image text and transcribe speech in videos and voice notes. - See the original and translated words with the attachment, and play from a timed transcript. - Save agent answers in custom fields, connect agents across organizations, and organize dashboards. [Explore SiftGPT and AI workflows](https://www.getsift.ai/product-overview/) Highlights - [Read and translate words in images and video](https://www.getsift.ai/changelog/2026-10-14-read-and-translate-words-in-images-and-video/) Oct 14 - [Save agent answers in custom fields](https://www.getsift.ai/changelog/2026-10-15-save-agent-answers-in-custom-fields/) Oct 15 - [Organize your dashboards](https://www.getsift.ai/changelog/2026-10-15-organize-your-dashboards/) Oct 15 ### See all 10 updates - [Find more in Listening search](https://www.getsift.ai/changelog/2026-10-15-find-more-in-listening-search/) Oct 15 - [Discover people from Listening](https://www.getsift.ai/changelog/2026-10-15-discover-people-from-listening/) Oct 15 - [Connect agents across organizations](https://www.getsift.ai/changelog/2026-10-14-connect-agents-across-organizations/) Oct 14 - [Bring customer profiles together](https://www.getsift.ai/changelog/2026-10-14-bring-customer-profiles-together/) Oct 14 - [More ways to explore competitors](https://www.getsift.ai/changelog/2026-10-14-more-ways-to-explore-competitors/) Oct 14 - [More detail in Listening charts](https://www.getsift.ai/changelog/2026-10-14-more-detail-in-listening-charts/) Oct 14 - [Use more of Sift in your language](https://www.getsift.ai/changelog/2026-10-14-use-more-of-sift-in-your-language/) Oct 14 Week of October 5, 2026 Through October 8, 2026 Analytics 9 detailed notes #### Competitor Radar and TikTok Explore competitor activity and bring supported TikTok conversations into your inbox. - Investigate competitor posts and mentions in Listening. - Review connected-agent replies, follow longer Discord threads, and work with AI drafts in the composer. [Explore customer intelligence](https://www.getsift.ai/voice-of-the-customer/) Highlights - [Meet Competitor Radar](https://www.getsift.ai/changelog/2026-10-07-meet-competitor-radar/) Oct 7 - [Send AI drafts through the composer](https://www.getsift.ai/changelog/2026-10-08-send-ai-drafts-through-the-composer/) Oct 8 - [Find the right macro](https://www.getsift.ai/changelog/2026-10-08-find-the-right-macro/) Oct 8 ### See all 9 updates - [See more fields in Listening](https://www.getsift.ai/changelog/2026-10-08-see-more-fields-in-listening/) Oct 8 - [Bring TikTok conversations into the inbox](https://www.getsift.ai/changelog/2026-10-07-bring-tiktok-conversations-into-the-inbox/) Oct 7 - [Follow long Discord threads](https://www.getsift.ai/changelog/2026-10-07-follow-long-discord-threads/) Oct 7 - [Confirm replies from connected agents](https://www.getsift.ai/changelog/2026-10-06-confirm-replies-from-connected-agents/) Oct 6 - [Translate the messages that need it](https://www.getsift.ai/changelog/2026-10-06-translate-the-messages-that-need-it/) Oct 6 - [Keep filters and charts in sync](https://www.getsift.ai/changelog/2026-10-06-keep-filters-and-charts-in-sync/) Oct 6 Week of September 28, 2026 Through October 2, 2026 Analytics 3 detailed notes #### More context in Listening Explore conversations by author and engagement, with more of the thread close at hand. - Open available parent posts and replies from a Listening result. - Sift can use supported video content when analyzing Listening posts. [Explore customer intelligence](https://www.getsift.ai/voice-of-the-customer/) Highlights - [Find Listening posts by author and engagement](https://www.getsift.ai/changelog/2026-10-02-find-listening-posts-by-author-and-engagement/) Oct 2 - [See the conversation around a post](https://www.getsift.ai/changelog/2026-10-02-see-the-conversation-around-a-post/) Oct 2 - [Agents can read Listening videos](https://www.getsift.ai/changelog/2026-10-02-agents-can-read-listening-videos/) Oct 2 ### September 2026 Week of September 21, 2026 Through September 22, 2026 AI 3 detailed notes #### Agent-built dashboards and Listening Watch SiftGPT build dashboard widgets and explore Listening in dashboards. - See widgets as they appear and retry one that could not be built. - Find a case’s queue at a glance with its color and icon. [Explore SiftGPT and AI workflows](https://www.getsift.ai/product-overview/) Highlights - [Watch a dashboard come together](https://www.getsift.ai/changelog/2026-09-22-watch-a-dashboard-come-together/) Sep 22 - [Explore Listening in dashboards](https://www.getsift.ai/changelog/2026-09-22-explore-listening-in-dashboards/) Sep 22 - [See a case’s queue at a glance](https://www.getsift.ai/changelog/2026-09-22-see-a-case-s-queue-at-a-glance/) Sep 22 Week of September 14, 2026 Through September 18, 2026 Care 6 detailed notes #### Clearer case work and reporting Follow case activity, choose moderation actions, and keep SiftGPT working when you leave. - See the actions agents and teammates take in a clearer activity history. - Choose auto-close for matching work and explore more precise dashboard reporting. [Explore Social Support](https://www.getsift.ai/social-support/) Highlights - [Clearer case activity](https://www.getsift.ai/changelog/2026-09-18-clearer-case-activity/) Sep 18 - [Choose how a moderation rule acts](https://www.getsift.ai/changelog/2026-09-18-choose-how-a-moderation-rule-acts/) Sep 18 - [Keep Instagram replies on target](https://www.getsift.ai/changelog/2026-09-18-keep-instagram-replies-on-target/) Sep 18 ### See all 6 updates - [SiftGPT runs keep working](https://www.getsift.ai/changelog/2026-09-17-siftgpt-runs-keep-working/) Sep 17 - [More precise dashboard reporting](https://www.getsift.ai/changelog/2026-09-17-more-precise-dashboard-reporting/) Sep 17 - [Route work from mentions](https://www.getsift.ai/changelog/2026-09-17-route-work-from-mentions/) Sep 17 Week of September 7, 2026 Through September 11, 2026 AI 9 detailed notes #### SiftGPT and dashboard updates A clearer dashboard editor, a simpler SiftGPT home, and more visible agent activity. - See dashboard save state and use AI to edit a draft on smaller screens. - Follow agent replies in the activity feed and open chart evidence from SiftGPT. [Explore SiftGPT and AI workflows](https://www.getsift.ai/product-overview/) Highlights - [A clearer dashboard editing flow](https://www.getsift.ai/changelog/2026-09-11-a-clearer-dashboard-editing-flow/) Sep 11 - [A cleaner start in SiftGPT](https://www.getsift.ai/changelog/2026-09-11-a-cleaner-start-in-siftgpt/) Sep 11 - [See agent replies in activity](https://www.getsift.ai/changelog/2026-09-11-see-agent-replies-in-activity/) Sep 11 ### See all 9 updates - [Account access works better on mobile](https://www.getsift.ai/changelog/2026-09-09-account-access-works-better-on-mobile/) Sep 9 - [Open chart drill-downs from SiftGPT](https://www.getsift.ai/changelog/2026-09-09-open-chart-drill-downs-from-siftgpt/) Sep 9 - [Pause automations after repeated failures](https://www.getsift.ai/changelog/2026-09-09-pause-automations-after-repeated-failures/) Sep 9 - [A clearer start for SiftGPT](https://www.getsift.ai/changelog/2026-09-08-a-clearer-start-for-siftgpt/) Sep 8 - [Keep SiftGPT open as you work](https://www.getsift.ai/changelog/2026-09-08-keep-siftgpt-open-as-you-work/) Sep 8 - [Faster answers for common questions](https://www.getsift.ai/changelog/2026-09-07-faster-answers-for-common-questions/) Sep 7 Week of August 31, 2026 Through September 3, 2026 AI 8 detailed notes #### SiftGPT research and connected workflows SiftGPT moved deeper into Explore and gained a public path for sending workflow events to other systems. - Use research and scoped analysis without leaving the question behind. - Send signed workflow notifications to a service or automation tool. [Explore SiftGPT and AI workflows](https://www.getsift.ai/product-overview/) [Learn about SiftGPT](https://docs.getsift.ai/docs/automate/workflow-webhooks) Highlights - [Research beyond the inbox](https://www.getsift.ai/changelog/2026-09-04-research-beyond-the-inbox/) Sep 4 - [Use SiftGPT inside Explore and dashboards](https://www.getsift.ai/changelog/2026-09-04-use-siftgpt-inside-explore-and-dashboards/) Sep 4 - [Send workflow events to your systems](https://www.getsift.ai/changelog/2026-09-04-send-workflow-events-to-your-systems/) Sep 4 ### See all 8 updates - [Find custom statuses in Browse](https://www.getsift.ai/changelog/2026-09-03-find-custom-statuses-in-browse/) Sep 3 - [Refresh Explore data on demand](https://www.getsift.ai/changelog/2026-09-02-refresh-explore-data-on-demand/) Sep 2 - [Choose how personal notifications arrive](https://www.getsift.ai/changelog/2026-09-01-choose-how-personal-notifications-arrive/) Sep 1 - [A steadier SiftGPT experience on mobile](https://www.getsift.ai/changelog/2026-09-01-a-steadier-siftgpt-experience-on-mobile/) Sep 1 - [A sidebar that fits the way you work](https://www.getsift.ai/changelog/2026-08-31-a-sidebar-that-fits-the-way-you-work/) Aug 31 ### August 2026 Week of August 24, 2026 Through August 27, 2026 Workspace 4 detailed notes #### Custom fields, search, and the Care gallery This push made customer work easier to classify, find, and scan at a glance. - Use cascading field choices and search form data when the queue needs more structure. - Open a visual gallery when a faster review pass matters. [Explore the Sift workspace](https://www.getsift.ai/product-overview/) [Learn about the Sift workspace](https://docs.getsift.ai/docs/configure/content-management) Highlights - [Review customer work in a gallery](https://www.getsift.ai/changelog/2026-08-27-review-customer-work-in-a-gallery/) Aug 27 - [Make metric drill-downs more reliable](https://www.getsift.ai/changelog/2026-08-27-make-metric-drill-downs-more-reliable/) Aug 27 - [Build cascading custom-field choices](https://www.getsift.ai/changelog/2026-08-27-build-cascading-custom-field-choices/) Aug 27 ### See all 4 updates - [Saved searches now lead into Explore](https://www.getsift.ai/changelog/2026-08-25-saved-searches-now-lead-into-explore/) Aug 25 Week of August 17, 2026 Through August 18, 2026 Analytics 1 detailed note #### Metric detail and dependable drill-downs Analytics now keeps more of the question intact as a team moves from a number to the records behind it. - Open detail without dropping the scope that produced the metric. - Keep the investigation connected from chart to conversation. [Explore customer intelligence](https://www.getsift.ai/voice-of-the-customer/) [Learn about Sift analytics](https://docs.getsift.ai/docs/analyze/analytics/analytics-overview) Highlights - [Open detail from a metric card](https://www.getsift.ai/changelog/2026-08-21-open-detail-from-a-metric-card/) Aug 21 Week of August 10, 2026 Through August 10, 2026 Workspace 7 detailed notes #### Shared inbox connections and team workflows Shared Outlook mailboxes, Slack surfaces, and team notification routing make the workspace easier to connect to the way a team already works. - Connect a shared mailbox without tying it to one person. - Share context and route workflow signals to the team that owns them. [Explore the Sift workspace](https://www.getsift.ai/product-overview/) [Learn about the Sift workspace](https://docs.getsift.ai/docs/integrations/outlook) Highlights - [Send SiftGPT reports to Slack](https://www.getsift.ai/changelog/2026-08-14-send-siftgpt-reports-to-slack/) Aug 14 - [SiftGPT answers can show their shape](https://www.getsift.ai/changelog/2026-08-13-siftgpt-answers-can-show-their-shape/) Aug 13 - [Automate by time in status](https://www.getsift.ai/changelog/2026-08-12-automate-by-time-in-status/) Aug 12 ### See all 7 updates - [One filter toolbar for daily work](https://www.getsift.ai/changelog/2026-08-11-one-filter-toolbar-for-daily-work/) Aug 11 - [Connect shared Outlook mailboxes with app credentials](https://www.getsift.ai/changelog/2026-08-10-connect-shared-outlook-mailboxes-with-app-credentials/) Aug 10 - [Share Sift surfaces in Slack](https://www.getsift.ai/changelog/2026-08-10-share-sift-surfaces-in-slack/) Aug 10 - [Route workflow notifications to teams](https://www.getsift.ai/changelog/2026-08-10-route-workflow-notifications-to-teams/) Aug 10 Week of August 3, 2026 Through August 10, 2026 AI 4 detailed notes #### Briefings, dashboards, and a calmer inbox This update brought Pages briefings, AI dashboard questions, clearer tags, and a steadier inbox foundation together. - Read a briefing as a report, ask a dashboard a question, and see context before opening work. - Keep the inbox clearer when the queue grows and the analysis gets deeper. [Explore SiftGPT and AI workflows](https://www.getsift.ai/product-overview/) [Learn about SiftGPT](https://docs.getsift.ai/docs/sift-ai/chat) Highlights - [Briefings now open as Pages](https://www.getsift.ai/changelog/2026-08-07-briefings-now-open-as-pages/) Aug 7 - [See tags before you open the work](https://www.getsift.ai/changelog/2026-08-07-see-tags-before-you-open-the-work/) Aug 7 - [Ask dashboards about people and filters](https://www.getsift.ai/changelog/2026-08-06-ask-dashboards-about-people-and-filters/) Aug 6 ### See all 4 updates - [A cleaner inbox and dashboard foundation](https://www.getsift.ai/changelog/2026-08-03-a-cleaner-inbox-and-dashboard-foundation/) Aug 3 ### July 2026 Week of July 27, 2026 Through July 31, 2026 Analytics 7 detailed notes #### Dashboards, saved searches, and Facebook coverage This update tightened the path from a saved question to a useful view and brought more Facebook conversation types into Care. - Move from saved searches into Explore and refine the dashboard in context. - Bring more posts, comments, recommendations, and mentions into the queue. [Explore customer intelligence](https://www.getsift.ai/voice-of-the-customer/) [Learn about Sift analytics](https://docs.getsift.ai/docs/analyze/analytics/analytics-overview) Highlights - [Inbox sidebars hold up at scale](https://www.getsift.ai/changelog/2026-08-02-inbox-sidebars-hold-up-at-scale/) Aug 2 - [More dependable SiftGPT answers](https://www.getsift.ai/changelog/2026-07-31-more-dependable-siftgpt-answers/) Jul 31 - [Share dashboards and edit them with AI](https://www.getsift.ai/changelog/2026-07-30-share-dashboards-and-edit-them-with-ai/) Jul 30 ### See all 7 updates - [A simpler saved-search flow](https://www.getsift.ai/changelog/2026-07-29-a-simpler-saved-search-flow/) Jul 29 - [More complete Facebook conversation coverage](https://www.getsift.ai/changelog/2026-07-27-more-complete-facebook-conversation-coverage/) Jul 27 - [Search by custom form fields](https://www.getsift.ai/changelog/2026-07-27-search-by-custom-form-fields/) Jul 27 - [Keep Sift responsive on phone and tablet](https://www.getsift.ai/changelog/2026-07-27-keep-sift-responsive-on-phone-and-tablet/) Jul 27 Week of July 20, 2026 Through July 26, 2026 Analytics 6 detailed notes #### Telegram, Team Time, and community reporting Sift added more ways to bring community work in, understand team time, and start a weekly review from a ready-made report. - Import Telegram group history and scope monitoring to the account in view. - Compare time in status with a weekly view of the topics that matter. [Explore customer intelligence](https://www.getsift.ai/voice-of-the-customer/) [Learn about Sift analytics](https://docs.getsift.ai/docs/integrations/telegram) Highlights - [A weekly community briefing](https://www.getsift.ai/changelog/2026-07-26-a-weekly-community-briefing/) Jul 26 - [Build from a library of dashboard widgets](https://www.getsift.ai/changelog/2026-07-25-build-from-a-library-of-dashboard-widgets/) Jul 25 - [See team time in one dashboard](https://www.getsift.ai/changelog/2026-07-24-see-team-time-in-one-dashboard/) Jul 24 ### See all 6 updates - [Messages arrive faster across the workspace](https://www.getsift.ai/changelog/2026-07-21-messages-arrive-faster-across-the-workspace/) Jul 21 - [Bring Telegram group history into the inbox](https://www.getsift.ai/changelog/2026-07-20-bring-telegram-group-history-into-the-inbox/) Jul 20 - [Scope Telegram monitoring to the account you are viewing](https://www.getsift.ai/changelog/2026-07-20-scope-telegram-monitoring-to-the-account-you-are-viewing/) Jul 20 Week of July 13, 2026 Through July 17, 2026 AI 8 detailed notes #### Charts, briefings, and the work around a conversation Sift connected charts, briefings, alerts, and review work so teams can move from a signal to a decision with less friction. - Ask a chart a follow-up question and turn a briefing into a shareable deck. - Keep alerts, drafts, and customer context close to the work they explain. [Explore SiftGPT and AI workflows](https://www.getsift.ai/product-overview/) [Learn about SiftGPT](https://docs.getsift.ai/docs/sift-ai/chat) Highlights - [Go from a chart to the conversation](https://www.getsift.ai/changelog/2026-07-17-go-from-a-chart-to-the-conversation/) Jul 17 - [Briefings can become polished decks](https://www.getsift.ai/changelog/2026-07-17-briefings-can-become-polished-decks/) Jul 17 - [Share saved responses with the right audience](https://www.getsift.ai/changelog/2026-07-17-share-saved-responses-with-the-right-audience/) Jul 17 ### See all 8 updates - [Hear and see the work that needs you](https://www.getsift.ai/changelog/2026-07-16-hear-and-see-the-work-that-needs-you/) Jul 16 - [More ways to understand tags and people](https://www.getsift.ai/changelog/2026-07-16-more-ways-to-understand-tags-and-people/) Jul 16 - [Capture structured wrap-up notes with Action Forms](https://www.getsift.ai/changelog/2026-07-16-capture-structured-wrap-up-notes-with-action-forms/) Jul 16 - [Create dashboards with less setup](https://www.getsift.ai/changelog/2026-07-15-create-dashboards-with-less-setup/) Jul 15 - [A faster path through SiftGPT search](https://www.getsift.ai/changelog/2026-07-14-a-faster-path-through-siftgpt-search/) Jul 14 Week of July 6, 2026 Through July 8, 2026 Analytics #### Analysis that holds its shape Analytics and workspace updates made saved views, charts, and dashboard data easier to use across screens. - Keep dashboard filters and chart values aligned as the view changes. - Return to a useful analysis without rebuilding the starting point. [Explore customer intelligence](https://www.getsift.ai/voice-of-the-customer/) [Learn about Sift analytics](https://docs.getsift.ai/docs/analyze/analytics/analytics-overview) Week of June 29, 2026 Through July 2, 2026 Care 3 detailed notes #### Inbox views, visual context, and saved-search actions Care work gained a denser rail view, clearer tags, and more ways for saved searches to drive follow-up work. - Choose the inbox shape that fits the shift and see context before opening a case. - Use saved searches to update fields and notify the people who need the result. [Explore Social Support](https://www.getsift.ai/social-support/) [Learn about the Care inbox](https://docs.getsift.ai/docs/agent/the-inbox) Highlights - [Switch between list and rail views](https://www.getsift.ai/changelog/2026-07-02-switch-between-list-and-rail-views/) Jul 2 - [See tag context on inbox cards](https://www.getsift.ai/changelog/2026-06-30-see-tag-context-on-inbox-cards/) Jun 30 - [Set custom fields from saved searches](https://www.getsift.ai/changelog/2026-06-29-set-custom-fields-from-saved-searches/) Jun 29 ### June 2026 Week of June 22, 2026 Through June 24, 2026 Automation 9 detailed notes #### Statuses, channel context, and AI activity This push gave teams more control over statuses, channel setup, and the history behind AI-driven work. - Preview a channel before changing it and use custom status categories with clear cues. - Review AI goal activity and use form or search context to guide the next step. [Explore social care automation](https://www.getsift.ai/social-support/) [Learn about Sift workflows](https://docs.getsift.ai/docs/automate/workflows) Highlights - [A community report to start from](https://www.getsift.ai/changelog/2026-06-28-a-community-report-to-start-from/) Jun 28 - [Notify a team from a saved search](https://www.getsift.ai/changelog/2026-06-27-notify-a-team-from-a-saved-search/) Jun 27 - [Make statuses fit your team](https://www.getsift.ai/changelog/2026-06-26-make-statuses-fit-your-team/) Jun 26 ### See all 9 updates - [Understand when AI steps back](https://www.getsift.ai/changelog/2026-06-24-understand-when-ai-steps-back/) Jun 24 - [Preview a channel before you configure it](https://www.getsift.ai/changelog/2026-06-24-preview-a-channel-before-you-configure-it/) Jun 24 - [Bring SiftGPT charts to Slack](https://www.getsift.ai/changelog/2026-06-24-bring-siftgpt-charts-to-slack/) Jun 24 - [See AI goal activity in one place](https://www.getsift.ai/changelog/2026-06-24-see-ai-goal-activity-in-one-place/) Jun 24 - [Find channels by account and name](https://www.getsift.ai/changelog/2026-06-23-find-channels-by-account-and-name/) Jun 23 - [Bring saved responses into Sift](https://www.getsift.ai/changelog/2026-06-22-bring-saved-responses-into-sift/) Jun 22 Week of June 15, 2026 Through June 19, 2026 Care 3 detailed notes #### A calmer review and notification loop Review work, notifications, and AI drafts now meet in a more focused workflow. - Keep unread work grouped by action and drafts close to the composer. - See the reason behind an AI abstention before deciding what to do. [Explore Social Support](https://www.getsift.ai/social-support/) [Learn about the Care inbox](https://docs.getsift.ai/docs/manage/review) Highlights - [A notification center for the work that changed](https://www.getsift.ai/changelog/2026-06-19-a-notification-center-for-the-work-that-changed/) Jun 19 - [A calmer review loop](https://www.getsift.ai/changelog/2026-06-18-a-calmer-review-loop/) Jun 18 - [Review AI drafts in the composer](https://www.getsift.ai/changelog/2026-06-16-review-ai-drafts-in-the-composer/) Jun 16 Week of June 8, 2026 Through June 14, 2026 Care 8 detailed notes #### User context, queue schedules, and reusable replies Sift connected user history, queue-specific business hours, workflow usage, and reusable language into a more complete operating surface. - Review the person, the queue clock, and the response guidance together. - Use variables and workflow charts to make repeat work more specific and measurable. [Explore Social Support](https://www.getsift.ai/social-support/) [Learn about the Care inbox](https://docs.getsift.ai/docs/agent/responding) Highlights - [Use variables in saved responses](https://www.getsift.ai/changelog/2026-06-14-use-variables-in-saved-responses/) Jun 14 - [Set business hours per queue](https://www.getsift.ai/changelog/2026-06-14-set-business-hours-per-queue/) Jun 14 - [Track workflow usage in analytics](https://www.getsift.ai/changelog/2026-06-14-track-workflow-usage-in-analytics/) Jun 14 ### See all 8 updates - [A clearer Automations workspace](https://www.getsift.ai/changelog/2026-06-14-a-clearer-automations-workspace/) Jun 14 - [A faster user intelligence page](https://www.getsift.ai/changelog/2026-06-11-a-faster-user-intelligence-page/) Jun 11 - [Tag channels as well as conversations](https://www.getsift.ai/changelog/2026-06-11-tag-channels-as-well-as-conversations/) Jun 11 - [Response-time SLAs can follow business hours](https://www.getsift.ai/changelog/2026-06-10-response-time-slas-can-follow-business-hours/) Jun 10 - [A clearer context cockpit](https://www.getsift.ai/changelog/2026-06-09-a-clearer-context-cockpit/) Jun 9 Week of June 1, 2026 Through June 3, 2026 Analytics 5 detailed notes #### Full-page search and personal work Saved searches, My Cases, and response-aware filters made it easier to move between a team view and the work one person owns. - Build a saved search with its scope visible from the start. - Find work by the person who responded and keep your own cases close. [Explore customer intelligence](https://www.getsift.ai/voice-of-the-customer/) [Learn about Sift analytics](https://docs.getsift.ai/docs/search/saved-searches) Highlights - [Build saved searches on a full page](https://www.getsift.ai/changelog/2026-06-03-build-saved-searches-on-a-full-page/) Jun 3 - [My Cases is available to every role](https://www.getsift.ai/changelog/2026-06-03-my-cases-is-available-to-every-role/) Jun 3 - [Search by who responded](https://www.getsift.ai/changelog/2026-06-02-search-by-who-responded/) Jun 2 ### See all 5 updates - [Turn saved responses into workflows](https://www.getsift.ai/changelog/2026-06-02-turn-saved-responses-into-workflows/) Jun 2 - [Set notification preferences in one place](https://www.getsift.ai/changelog/2026-06-02-set-notification-preferences-in-one-place/) Jun 2 ### May 2026 Week of May 25, 2026 Through May 29, 2026 AI #### Briefings and multilingual synthesis Briefings and synthesis kept getting more useful for teams that need scheduled, branded, and multilingual customer intelligence. - Keep a report readable when the window is thin or the schedule repeats. - Carry language context into the analysis instead of flattening it away. [Explore SiftGPT and AI workflows](https://www.getsift.ai/product-overview/) [Learn about SiftGPT](https://docs.getsift.ai/docs/sift-ai/chat) Week of May 18, 2026 Through May 21, 2026 AI 2 detailed notes #### Briefing delivery and follow-up questions Sift made it easier to deliver a briefing, recognize it in email, and ask the next question about a chart. - Send a branded report to the people who need it. - Keep chart context available when the next question changes the view. [Explore SiftGPT and AI workflows](https://www.getsift.ai/product-overview/) [Learn about SiftGPT](https://docs.getsift.ai/docs/sift-ai/chat) Highlights - [Scheduled briefings run more reliably](https://www.getsift.ai/changelog/2026-05-18-scheduled-briefings-run-more-reliably/) May 18 - [Briefing emails look like Sift](https://www.getsift.ai/changelog/2026-05-18-briefing-emails-look-like-sift/) May 18 Week of May 11, 2026 Through May 15, 2026 Care 2 detailed notes #### Threads and routing policy Threads replies and clearer routing policy brought another conversation surface into the same operating model. - Reply to Threads without building a separate process. - Make the next owner easier to understand when work arrives. [Explore Social Support](https://www.getsift.ai/social-support/) [Learn about the Care inbox](https://docs.getsift.ai/docs/integrations/threads) Highlights - [SiftGPT charts carry across turns](https://www.getsift.ai/changelog/2026-05-14-siftgpt-charts-carry-across-turns/) May 14 - [Reply to Threads conversations](https://www.getsift.ai/changelog/2026-05-11-reply-to-threads-conversations/) May 11 Week of May 4, 2026 Through May 7, 2026 Workspace 5 detailed notes #### Settings, briefings, and team voice The settings shell, briefing first run, language context, and reply guidance all became easier to use together. - Find the setting or integration you need from a shared structure. - Give the first AI draft more of the context and voice your team expects. [Explore the Sift workspace](https://www.getsift.ai/product-overview/) [Learn about the Sift workspace](https://docs.getsift.ai/docs/sift-ai/chat) Highlights - [Make routing policy easier to manage](https://www.getsift.ai/changelog/2026-05-08-make-routing-policy-easier-to-manage/) May 8 - [A shared shell for settings and integrations](https://www.getsift.ai/changelog/2026-05-07-a-shared-shell-for-settings-and-integrations/) May 7 - [Understand more languages in synthesis](https://www.getsift.ai/changelog/2026-05-06-understand-more-languages-in-synthesis/) May 6 ### See all 5 updates - [Briefings have a better first run](https://www.getsift.ai/changelog/2026-05-05-briefings-have-a-better-first-run/) May 5 - [Email the briefings your team needs](https://www.getsift.ai/changelog/2026-05-04-email-the-briefings-your-team-needs/) May 4 Week of April 27, 2026 Through May 1, 2026 AI 4 detailed notes #### SiftGPT that stays with the question SiftGPT, charts, briefings, and search gained stronger continuity across a longer investigation. - Refresh a chart or refine a briefing without losing the original scope. - Keep the assistant beside the page where the work is happening. [Explore SiftGPT and AI workflows](https://www.getsift.ai/product-overview/) [Learn about SiftGPT](https://docs.getsift.ai/docs/sift-ai/chat) Highlights - [See matched text in search results](https://www.getsift.ai/changelog/2026-05-01-see-matched-text-in-search-results/) May 1 - [Ask charts to refresh their data](https://www.getsift.ai/changelog/2026-04-30-ask-charts-to-refresh-their-data/) Apr 30 - [Refine a briefing without rebuilding it](https://www.getsift.ai/changelog/2026-04-29-refine-a-briefing-without-rebuilding-it/) Apr 29 ### See all 4 updates - [SiftGPT stays with you as you work](https://www.getsift.ai/changelog/2026-04-28-siftgpt-stays-with-you-as-you-work/) Apr 28 ### April 2026 Week of April 20, 2026 Through April 23, 2026 Care 4 detailed notes #### Review views and customer segments Queue managers gained a clearer review surface while analytics brought segments, risk, lifecycle, and sentiment into one place. - Review queue work from the role that owns the decision. - Move from a segment summary to the people behind it. [Explore Social Support](https://www.getsift.ai/social-support/) [Learn about the Care inbox](https://docs.getsift.ai/docs/manage/review) Highlights - [Give queue managers a review view](https://www.getsift.ai/changelog/2026-04-23-give-queue-managers-a-review-view/) Apr 23 - [Bring Discourse discussions into the inbox](https://www.getsift.ai/changelog/2026-04-23-bring-discourse-discussions-into-the-inbox/) Apr 23 - [Bring Higher Logic conversations into the inbox](https://www.getsift.ai/changelog/2026-04-23-bring-higher-logic-conversations-into-the-inbox/) Apr 23 ### See all 4 updates - [See segments, risk, and lifecycle together](https://www.getsift.ai/changelog/2026-04-22-see-segments-risk-and-lifecycle-together/) Apr 22 Week of April 13, 2026 Through April 15, 2026 Care 2 detailed notes #### Community channels and app reviews Sift expanded the inbox across Discourse, Higher Logic, app reviews, and richer community replies. - Bring community discussions and review feedback into one place. - Reply with the identity and media the channel supports. [Explore Social Support](https://www.getsift.ai/social-support/) [Learn about the Care inbox](https://docs.getsift.ai/docs/integrations) Highlights - [Bring app reviews into the inbox](https://www.getsift.ai/changelog/2026-04-15-bring-app-reviews-into-the-inbox/) Apr 15 - [Mention teammates in Discord and Telegram](https://www.getsift.ai/changelog/2026-04-15-mention-teammates-in-discord-and-telegram/) Apr 15 Week of April 6, 2026 Through April 9, 2026 Analytics 5 detailed notes #### Dashboards, saved views, and media replies The workspace gained an AI dashboard starting point, saved inbox views, channel context, and image replies on supported platforms. - Start a view by asking, then keep the result editable. - Return to the same inbox scope and answer with the media the channel allows. [Explore customer intelligence](https://www.getsift.ai/voice-of-the-customer/) [Learn about Sift analytics](https://docs.getsift.ai/docs/analyze/analytics/custom-dashboards) Highlights - [Explore users in a faster table](https://www.getsift.ai/changelog/2026-04-10-explore-users-in-a-faster-table/) Apr 10 - [Send images from supported channels](https://www.getsift.ai/changelog/2026-04-09-send-images-from-supported-channels/) Apr 9 - [Save the inbox view you use every day](https://www.getsift.ai/changelog/2026-04-08-save-the-inbox-view-you-use-every-day/) Apr 8 ### See all 5 updates - [Build a dashboard by asking](https://www.getsift.ai/changelog/2026-04-07-build-a-dashboard-by-asking/) Apr 7 - [Find pages and settings from one search](https://www.getsift.ai/changelog/2026-04-07-find-pages-and-settings-from-one-search/) Apr 7 Week of March 30, 2026 Through April 3, 2026 AI 6 detailed notes #### SiftGPT, MCP, and channel intelligence The assistant gained inline analytics, a connected-tool path, and better context around the channel being investigated. - Ask a workspace question, see a chart, and connect the next tool when needed. - Keep channel summaries tied to the activity beneath them. [Explore SiftGPT and AI workflows](https://www.getsift.ai/product-overview/) [Learn about SiftGPT](https://docs.getsift.ai/docs/sift-ai/chat) Highlights - [Share SiftGPT work and regenerate answers](https://www.getsift.ai/changelog/2026-04-05-share-siftgpt-work-and-regenerate-answers/) Apr 5 - [Custom dashboards get a stronger editor](https://www.getsift.ai/changelog/2026-04-05-custom-dashboards-get-a-stronger-editor/) Apr 5 - [Open a channel with its story attached](https://www.getsift.ai/changelog/2026-04-04-open-a-channel-with-its-story-attached/) Apr 4 ### See all 6 updates - [Connect SiftGPT to your workspace with MCP](https://www.getsift.ai/changelog/2026-04-03-connect-siftgpt-to-your-workspace-with-mcp/) Apr 3 - [Custom dashboard charts are easier to trust](https://www.getsift.ai/changelog/2026-03-31-custom-dashboard-charts-are-easier-to-trust/) Mar 31 - [Filter the activity feed](https://www.getsift.ai/changelog/2026-03-30-filter-the-activity-feed/) Mar 30 ### March 2026 Week of March 23, 2026 Through March 27, 2026 Care 17 detailed notes #### More channels, one operating view These updates brought together priority routing, YouTube, Telegram, filtered webhooks, AI replies, and the activity story around each conversation. - Bring more community surfaces into the same inbox and route the work that matters first. - Keep the reply, the activity, and the next system connected to the record. [Explore Social Support](https://www.getsift.ai/social-support/) [Learn about the Care inbox](https://docs.getsift.ai/docs/agent/the-inbox) Highlights - [Ask SiftGPT for analytics with inline charts](https://www.getsift.ai/changelog/2026-03-28-ask-siftgpt-for-analytics-with-inline-charts/) Mar 28 - [A home that reflects your role](https://www.getsift.ai/changelog/2026-03-28-a-home-that-reflects-your-role/) Mar 28 - [Bring YouTube comments into the inbox](https://www.getsift.ai/changelog/2026-03-27-bring-youtube-comments-into-the-inbox/) Mar 27 ### See all 17 updates - [Send filtered stream events to a webhook](https://www.getsift.ai/changelog/2026-03-27-send-filtered-stream-events-to-a-webhook/) Mar 27 - [Configure Telegram bot messages](https://www.getsift.ai/changelog/2026-03-27-configure-telegram-bot-messages/) Mar 27 - [Turn form submissions into work](https://www.getsift.ai/changelog/2026-03-27-turn-form-submissions-into-work/) Mar 27 - [Route work by priority](https://www.getsift.ai/changelog/2026-03-27-route-work-by-priority/) Mar 27 - [A smoother CSAT workflow](https://www.getsift.ai/changelog/2026-03-26-a-smoother-csat-workflow/) Mar 26 - [A clearer settings home](https://www.getsift.ai/changelog/2026-03-25-a-clearer-settings-home/) Mar 25 - [A steadier work queue](https://www.getsift.ai/changelog/2026-03-24-a-steadier-work-queue/) Mar 24 - [A better record of what happened](https://www.getsift.ai/changelog/2026-03-21-a-better-record-of-what-happened/) Mar 21 - [One AI chat for asking and doing](https://www.getsift.ai/changelog/2026-03-18-one-ai-chat-for-asking-and-doing/) Mar 18 - [Put an AI reply directly in the editor](https://www.getsift.ai/changelog/2026-03-17-put-an-ai-reply-directly-in-the-editor/) Mar 17 - [Shape reply guidance for your team](https://www.getsift.ai/changelog/2026-03-17-shape-reply-guidance-for-your-team/) Mar 17 - [See live source data in analysis](https://www.getsift.ai/changelog/2026-03-13-see-live-source-data-in-analysis/) Mar 13 - [Search dates in your own time zone](https://www.getsift.ai/changelog/2026-03-11-search-dates-in-your-own-time-zone/) Mar 11 - [Cleaner Discord attribution](https://www.getsift.ai/changelog/2026-03-10-cleaner-discord-attribution/) Mar 10 ## Put your social agents to work. See how Sift can work for your team.