# Blog, page 13 of 23

> Page 13 of 23 of the Sift AI blog: older posts on social customer service, analytics, listening, and community work.

Canonical: https://www.getsift.ai/blog/13/

## The Sift Blog.

Latest news, product updates, and insights on AI-powered social and community operations.

- ## [Customer Service Performance Indicators: 2026 Guide](https://www.getsift.ai/blog/customer-service-performance-indicators/)
![Customer Service Performance Indicators: 2026 Guide](https://cdnimg.co/1b1063f7-d317-4b64-84f1-6c3e33fa25b3/b61f6d73-d701-402e-9d6c-10ebf78cd2c9/customer-service-performance-indicators-performance-metrics.jpg) customer service performance indicators social care metrics Define, calculate, and benchmark customer service performance indicators for social & community operations. Leverage AI-driven dashboards & 2026 best practices. July 22, 2026 Read post
- ## [Facebook Page Categories: A Guide for Social Ops Teams](https://www.getsift.ai/blog/facebook-page-categories/)
![Facebook Page Categories: A Guide for Social Ops Teams](https://cdnimg.co/1b1063f7-d317-4b64-84f1-6c3e33fa25b3/07fee0e8-66f4-4d1e-9f2e-acd040d15192/facebook-page-categories-guide.jpg) facebook page categories social media operations Master Facebook Page Categories for enterprise social ops. Learn how the right category impacts AI triage, feature access, and workflow automation. July 21, 2026 Read post
- ## [Performance Dashboards: Your Guide to Social Ops](https://www.getsift.ai/blog/performance-dashboards/)
![Performance Dashboards: Your Guide to Social Ops](https://cdnimg.co/1b1063f7-d317-4b64-84f1-6c3e33fa25b3/2ce242b6-9bfa-4893-aefe-c49b432fe0fd/performance-dashboards-social-ops.jpg) performance dashboards social media analytics Build effective performance dashboards for social and community operations. Master KPIs, design, governance, and Sift AI examples for 2026 success. July 20, 2026 Read post
- ## [What Is Case Management in Social Care: A Practical Guide](https://www.getsift.ai/blog/what-is-case-management/)
![What Is Case Management in Social Care: A Practical Guide](https://cdnimg.co/1b1063f7-d317-4b64-84f1-6c3e33fa25b3/1b1fb0bb-d2af-40e2-ab4a-2ff2b50d7961/what-is-case-management-social-care.jpg) what is case management social care Discover what is case management and how social care teams can master intake, triage, routing, and reporting with AI to streamline support and boost SLAs. July 19, 2026 Read post
- ## [Enterprise AI Governance: Practical Framework for Social Ops](https://www.getsift.ai/blog/enterprise-ai-governance/)
![Enterprise AI Governance: Practical Framework for Social Ops](https://cdnimg.co/1b1063f7-d317-4b64-84f1-6c3e33fa25b3/2df25aa0-71bd-473d-a4cc-b5e37fbed2de/enterprise-ai-governance-presentation-slide.jpg) enterprise ai governance ai governance framework Implement enterprise AI governance for your social ops team. Get our practical 2026 framework covering policies, roles, compliance, and AI controls for X & July 18, 2026 Read post
- ## [8 Instagram Filters for Videos: Boost Brand Consistency](https://www.getsift.ai/blog/instagram-filters-for-videos/)
![8 Instagram Filters for Videos: Boost Brand Consistency](https://cdnimg.co/1b1063f7-d317-4b64-84f1-6c3e33fa25b3/acbec977-9d68-4128-8c93-c8d393cb1d65/instagram-filters-for-videos-brand-consistency.jpg) instagram filters for videos video effects Discover 8 Instagram filters for videos with use cases, mini-guides, and tips on brand consistency, mood, Spark AR creation, and quality moderation. July 17, 2026 Read post
- ## [Optimize Telegram Customer Support: A Guide for 2026](https://www.getsift.ai/blog/telegram-customer-support/)
![Optimize Telegram Customer Support: A Guide for 2026](https://cdnimg.co/1b1063f7-d317-4b64-84f1-6c3e33fa25b3/2459df40-4692-4a01-bea9-ec5734914a36/telegram-customer-support-guide.jpg) telegram customer support social care Build scalable Telegram customer support. Guide covers setup, unified inbox, AI routing, escalation, and SLAs for enterprise teams. July 16, 2026 Read post
- ## [Online Reviews Management: Enterprise Guide](https://www.getsift.ai/blog/online-reviews-management/)
![Online Reviews Management: Enterprise Guide](https://cdnimg.co/1b1063f7-d317-4b64-84f1-6c3e33fa25b3/762c2a01-ed1b-44f6-8cf0-7dc360edc09e/online-reviews-management-guide-doodles.jpg) online reviews management social care Build an enterprise-grade online reviews management program. Features noise filtering, SLAs, AI workflows, and reporting for social ops leaders. July 15, 2026 Read post
- ## [What Does Dms Mean on Instagram: Instagram DMs Explained](https://www.getsift.ai/blog/what-does-dms-mean-on-instagram/)
![What Does Dms Mean on Instagram: Instagram DMs Explained](https://cdnimg.co/1b1063f7-d317-4b64-84f1-6c3e33fa25b3/1c2445cc-78cb-435e-830d-c8e5765dba38/what-does-dms-mean-on-instagram-instagram-dms.jpg) what does dms mean on instagram instagram dms Discover what does dms mean on instagram, from basic functions to managing high-volume customer inquiries at scale. Essential guide for support teams. July 14, 2026 Read post